Responsible Gaming
Gaming Should Be Entertainment
Online pokies and casino games should be enjoyed as a form of entertainment only. They are games of chance with no guaranteed way to make money. Never gamble with money you cannot afford to lose, and always remember that the house has a mathematical edge. If you find yourself gambling to earn money or recover losses, it's time to seek help.
Age Verification
Online gambling in New Zealand is only available to players who are 18 years of age or older. It is illegal for anyone under 18 to participate in online pokies or casino gaming. If you are under the legal age, please do not proceed. Parents and guardians are encouraged to discuss responsible gaming with young people in their care.
Warning Signs of Problem Gambling
If you notice any of the following signs in yourself or someone you know, problem gambling may be developing:
- Chasing losses by gambling more money to recover what you've lost
- Hiding gambling activity or lying about the amount spent
- Gambling with money intended for essential expenses (rent, bills, food)
- Spending more time or money gambling than planned
- Neglecting family, friends, work, or study due to gambling
- Feeling anxious, irritable, or restless when unable to gamble
- Needing to gamble larger amounts to achieve the same excitement
- Failed attempts to cut back or stop gambling
- Borrowing money to gamble or pay off gambling debts
- Experiencing financial difficulties as a result of gambling
If you recognize any of these signs, reach out for support immediately.
Self-Help Tools & Responsible Gaming Features
Most reputable online casinos offer built-in tools to help you stay in control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Cap the amount of money you're willing to lose in a given timeframe
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've spent
- Time Limits: Set automatic session timeouts to prevent extended play
- Self-Exclusion: Temporarily or permanently close your account if you need a break from gambling
Use these tools proactively. Many players find that setting limits before they start playing helps them maintain control and enjoy gaming responsibly.
Support Organizations
If you're struggling with problem gambling, confidential help is available. Contact one of these organizations:
New Zealand
- Problem Gambling Foundation (New Zealand): Free, confidential support for problem gamblers and their families. Phone: 0800 664 262 (toll-free) | Website: www.problemgambling.nz
- Gambling Helpline (Department of Internal Affairs): Support and information about responsible gambling. Phone: 0800 654 655 | Website: www.gambling.org.nz
International Support (if applicable)
- Australia - Gambling Help Online: www.gamblinghelponline.org.au
- UK - GamCare: www.gamcare.org.uk
- UK - GamStop (National Self-Exclusion Scheme): www.gamstop.co.uk
- Canada - Responsible Gambling Council: www.responsiblegambling.org
- USA - National Council on Problem Gambling: www.ncpgambling.org
If You Need Help
There is no shame in asking for support. Problem gambling is a recognized health issue, and recovery is possible with the right help. If gambling is causing you distress, affecting your relationships, finances, or wellbeing, please contact one of the organizations listed above today.
Remember: You can stop at any time, and help is always available.